Once again, Im sorry we werent able to resolve this between us this time. Well is started filling it out and I got suspicious and clicked back. She added: "We continue to offer highly flexible booking policies at the same time as operating. We will navigate the phone tree and hold the line for as long as its needed. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). By using ba.com you agree to the use of cookies. Hi. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. All flights in the booking will be cancelled. The downside was: British Airways was lying. Email received. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Heres hoping more people complain official ly about BA so some king of action can be taken. I almost stopped at the screen where they wanted a valid email address! Happily BA have agreed a refund . Has anyone actually received a refund from BA? Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? The refund buttons didnt work. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. Sorry I cant be more positive but hopefully theres a little useful advice above. If the price is lower, we will refund it. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. This button displays the currently selected search type. *sigh*. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Do you know where to file a complaint? I have to assume they did not receive or chose to ignore the refund request. I dont want a eCredit, and would much rather have the $1,400 back! Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. I asked for a refund. I used the link on the 28th March and applied for a cash refund. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. Call the BritishAirways Holidays 24-hour helpline. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . If your flight gets canceled, you can rebook it for free. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. I asked the airline for a refund. So heres hoping the link you gave worked! How Does the British Airways Refund Policy Work. Got confirmation Email from BA. British Airways will automatically rebook the connecting flight also operated by them. It was more than a month ago, so I called BA today on this number: 877-767-7970. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. We will email you to notify you that there is no refund payable. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Thank you for this! On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. It doesnt seem to work anymore, they seem to have closed the work around! We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Just cancelled my BA flight and it worked. I reviewed the correspondence between you and British Airways. The other workaround website you posted did work!!! I got my email very quicklybut that was a few days ago. Hello ! Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Has anyone else faced this situation? Same thing. Im puzzled as to why its working for some and apparently not others. Fantastic! I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Hi there and plenty of good reading above. Looks like my only alternative is call them and wait for hours on hold. Use this form to log in to your account or to create an account for the British Airways executive club. Really useful thank you! Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Please check their website here for contact details. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Done. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. Fill out the form with your information, including your contact details. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Can it do that? so above doesnt work right? If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. [emailprotected]. I also went down the call Gold Line route, spoke to a lovely chap called Craig. A, Our return flight was cancelled. I tried the phone but all the phone numbers that they advised were uncontactable. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Anyone plz help me to get rid of this. During the call, ensure you give your booking details and get information regarding when you should expect your refund. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Under your canceled flight, click the cancel & refund flight(s) button. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. 4- Today 1/5/2020, I received a full refund Hurray!! He did put me on the refund queue, which will take 1-2 weeks to complete. Dial 0800 727 800 Read and agree to the terms and conditions. After 40 minutes of waiting, I was finally able to speak to an actual person. Probably they just switched up their website. So now I cant get my money back and Im stuck with a voucher I cant even use. My advice is to just keep trying, it does work sometimes. Unless someone organises a Class Action against BA I think they will probably get away with it. . I went down the route specified by Pamela June 5, 2020 At 8:38 pm. I will update this post when I receive the refund. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. I would like to know normally how much do they give the refund ? Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Thats great!! Carrie Christensen,Pittsfield, Mass. 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