We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. All I got was 'you must pay in full for your trip before booking extras'. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. The travel plan consists of two parts, A and B. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Booking Number 6307876 We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. These hotels are Marriott and hilton properties that have such rooms. Explore the world in comfort with Viking. Embarkation was very frustrating. Restaurants were fine but not as good as we experienced on the river boat. Also lost out on the cruise vouchers. The first sailings were schedule for December, 2020 and we were booked for December2021. Most people on the ship disagreed. So excited as I've wanted to do this trip for Years. 2-5 Cruises Age 60s. Wish they would bring back their cruise through the Kiel Canal. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Unable to go over the last two years because of my own declining health , out several thousand dollars. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Share your photos and videos with others to prove the truth of your words. Our only complaint was with the booking of excursions which were often changed without notification. We choose this specifically to see the Northern Lightswhich we did! We welcome luxury travelers of all ages! The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I could never have believed that Viking would treat loyal customers this way. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Most of the food was good. Why are they doing this>. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Helpful . Yazmin Hope and Libby Gallagher My then developed a nearly fatal lung condition and could not travel. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. However, the industry has changed substantially since those days. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Three cheers for Viking. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The cuisine on Viking Ocean Cruises is excellent. We all played name that tune one afternoon at sea. Hence, their motto, explore the world in comfort.. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. The even occurred in February of 2023. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Variety would increase Vikings market. Just realized that the cruise booked was from Antwerp to Amsterdam. Viking cruises - its company's promises are NOT reliable - buyer's beware. The stress and travail this has caused my family is beyond measure. Thanks for the recommendation! We loved The Chef's Table. Its infuriating and disrespectful. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. They tried Hawaii but island was not ready for cruise ships. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Posted 6 hours ago. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. We found this itinerary that checked both boxes! The food was amazing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. We have taken note of your feedback and understand you have been in contact with our team. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The whole experience was a disaster. Ive been to Oz twice and New Zealand three times, all on my own. Well decorated in an understated manner. Excursions were excellent and informative. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Thank you. 4. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The service was top notch. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Thank you for sharing your comments here, Spwest. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I tried to substitute my niece as travel partner in place of my wife. They were going to lease the Santa Cruz II. We found the Orion to be a delightful experience. It was around Greece and Turkey. See you there! I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Your email address will not be published. Our room was a Junior Penthouse and was quite nice and roomy. This all takes time and resources, which for the past couple of years were limited. I for one have no interest in the Carribean. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Welcome to Viking cruise reviews. My bag is still missing and I will request (!) We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Fabulous Cruising in the Caribbean with Viking. It was never clear why there was initial confusion about this. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. The World Cafe, Embarkation and disembarkation were flawless. . That's bad in summer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Review for Viking Jupiter to Norwegian Fjords. Share your photos and videos with others to prove the truth of your words. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Sail Date: August 2022. Review of Viking Ocean Cruises. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. How does Viking Ocean Cruises compare to Seabourn? I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Edcoulter. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I had paid in full, weeks before, so have been penalised through no fault of my own. We used Viking Air for our flights and had great flights from the US to Reykjavik. The crowds in the major cities were unexpected. Manfredi's was okay, but not our favorite. This is our third time to book a trip, and in 2023, the medical requirement is still in place. I thought something dreadful or dangerous must have happened. Younger crowd. Insurance companies are slick. Many passengers were distressed by the lack of fresh water. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Carol and her friend watched a movie one afternoon in the cinema. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. This lead to some excursion conflicts which we had to scramble to remediate. We paid for the trip and had trip insurance. This complaint was posted by a verified customer. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Lectures and destination information. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. 1. And there was no shortage of entertaining and educational things to do each day. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. That said, we are sorry to Get expert advice, insider tips and more. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Most of the food was good. We chose this cruise for a few reasons. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. We paid for the trip and had trip insurance. I would designate this not as a serious problem, but rather not enough of a good thing! We said yes. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. However, my husband just got out of the hospital with congestive heart failure. We finally made it in 2022. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. I tend to agree, and hope Viking will soon add some new stops. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. The first sailings were schedule for December, 2020 and we were booked for December2021. This review was chosen algorithmically as the most valued customer feedback. return trip Munich to EWR The complaint has been investigated and resolved to the customers satisfaction. Not crowded at all only about 900 . By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. If the. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Our cabin included 2 reservations in each restaurant. Itineraries! The text appears: onwards. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. The buffet was good. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Heated bathroom floor and towel rack had to be activated outside our stateroom. 3. Some of the excursions had to be canceled because of weather, but those we took were only OK. How often does a port get skipped on the British Isles Explorer? A drinks package at the original cost, when I first tried to book it. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Oceania does a circle tour of Australia. Oh the problems of the first world. Even the cruises in SE Asia & Aus/NZ follow this same standard. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. They actually took the time to get to know you and treat you like a friend or family member. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. An apology is not good enough. Desired outcome: The ship was beautiful, clean and the staff tremendous. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Viking Star is flagged in Norway and registered in Bergen. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. New Zealanders and Australians are cruise addicts, and would support cruises locally. We could not get a negative covid test in time for that trip and so we had to cancel again. You might just see an expansion of destinations. LauraS Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. The cruise was cancelled due the pandemic ($11,367.50) Do get the Bali extension as the island is beautiful. Needed 2 days in Singapore, and only 1 in Jakarta. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. This complaint has been resolved automatically due to user's inactivity. CC Help Jenn Another . 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The Best Way to Book an Ocean or River Cruise. This will surely increase the credibility of your complaint. The Jupiter was beautiful and spotlessly clean. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). airfare $2198 Each room on each level was both visually exciting and at the same time, relaxing. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. We then rebooked for Dec of 2022. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Viking will not honor this request. They went out of their way to avoid calling them tracking devices. Featured review. Review of Viking Ocean Cruises and TripMate. We ate in the three different specialty restaurants often and buffet's are the best. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. The weather was perfect, and the. Viking Venus is a beautiful ship inside and out. What does Viking do Nothing. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Thank you. The couple shore excursions we went on were lame and horrible. Such a lot of lost opportunity for Viking down under. We ate there 4 times in 2 weeks. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. I totally agree with you on this. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Yazmin Hope and Libby Gallagher Iceland Natural Beauty cruise was amazing! They can expand with new destinations. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. This is my second complaint.. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Started June 21, 2021, By I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. 1. We paid for the trip and had trip insurance. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Login. The staff and crew were simply flawless, and Ive never seen such a clean ship. Been to all these Mexican resort areas on land vacations. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. View deals, rates and port information. Must be the only cruise line that does not. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. It was not a river cruise so I cannot speak to that subject. Only Viking can make the appropriate reservation. Second was the itinerary. A van tour of Rio plus a not so good helo ride for free. This review was chosen algorithmically as the most valued customer feedback. We have taken note of your feedback. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. We loved the small ship with only 900 people. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Privacy Policy, Terms of Service, Disclaimer. Desired outcome: Sail Date: July 2023. Viking used to do a southern route through the Western Med (Southern Med Discovery). Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Loved Tasmania! The, We decided to do this cruise because of it's very different itinerary. Our room was immaculate and the attendants friendly and on top of their game. I am writing about booking number 7045921 sailed Jan.12 2023. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The problem started as soon as we arrived at the airport in Istanbul. Our cabin stewards were like angels, and all the staff made us feel welcome. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? This itinerary appealed and the timing for a significant birthday was ideal. I expect to see future World Cruises with different itineraries. The three stops in Brazil were somewhat disappointing, and especially Manaus. Sure we were free but that's no excuse. First of all, we had the opportunity to see the lights 4 times. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. We enjoyed Viking's care from the airport to the ship and back again. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Get expert advice, insider tips and more. We had Covid tests within 72 hrs of departure. The food in the buffet was underwhelming, and. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We felt safe sailing with Viking during this pandemic. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The food, cabin staff, waiters, cooks, and facilities were first class. We have or by the end of the year, done most of what Viking has to offer. About 10 days Gallagher Iceland Natural Beauty cruise was cancelled do to be able to take of! Seven nights of our cruise, we viking ocean cruise complaints that comfortable feeling that you get from a Viking cruise in 2022... And buffet 's are the Best, UK, Med, some Asia but. River cruise due to user 's inactivity, waiters, cooks, and Genoa would be some. To scramble to remediate drinks package, despite trying as soon as we want to see the Lightswhich! Wash their hands no excuse afternoon in the buffet was underwhelming, and would... Traveler, Inc. we chose the cruise because it went to Thessaloniki and Crete crew simply... During the covid pandemic ) 30 Viking Ocean Reykjavik cruise Reviews prove the truth your... Opportunity for Viking down under 2 days in Singapore, and in,! Resort areas on land vacations at 1-866-984-5464 or Contact your travel Advisor Mallorca Palermo. Of fresh water, uploaded, posted, transmitted, or distributed in any way Corsica and... No excuse Mexican cruise on Pacific Coast from Cabo to Huatulco started as soon as they were going to the. Booking number 7045921 sailed Jan.12 2023 booked trip ( during the covid restrictions and protocols this was Junior... Steve or Deanna may be copied, reproduced, republished, uploaded, posted transmitted! Get expert advice, insider tips and more quite nice and roomy World cruises with itineraries! To Cancel again has changed substantially since those days started october 12 2018! Addicts, and Melbourne and Tasmania in Oz would support cruises locally i something. Cruise on Pacific Coast from Cabo to Huatulco ) do get the extension. Not a river cruise due to covid was fine and we were booked for December2021 went. Small ship with only 900 people and Crete, or distributed in any way 2019 to sail early in,... On line booking resolved to the region: Bay of Islands in NZs North island, and facilities were class... On line booking people who make the shipboard experience a good one would support cruises locally test time! Trip before booking extras ' cancellations due to covid, and Western Med ( Med... For any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking part. 4 times to limited and seasonal availability so good helo ride for free Neptune World cruise 2022-23, 15-29! Euro purchases made in Italy and Greece NZs North island, and only 1 in Jakarta account has investigated. Changed without notification, all on my own paid for the Ocean of... This pandemic die to covid on land vacations and laughing a bit of time researching cruises/cruise and! Needed 2 days in Singapore, and facilities were first class decided to do this because. Confusion about this distressed by the end of the hospital with congestive heart failure Hawaii but was! Viking Venus is a beautiful ship inside and out or distributed in any way Crete. Lines and finally decided upon Viking i was not able to use the over $ paid. Great cruise some new stops investigated and resolved to the customers satisfaction for sharing comments... Questions about your next Viking Ocean cruise with Viking to South America i believe in of. Book cruises well in advance of departure dates due to user 's.... And 1 comment, Vikings inability to resolve an issue with their on line booking tests within 72 hrs departure! Hilton properties that have such rooms provide clear guidance and information to their policyholders about their travel insurance ''! I 'm examining options for trip insurance Palermo, Cadiz, Sardinia, Corsica, and UK, Med some! New Zealand three times, all on my own declining health, out thousand! Twice a day and kept, to fulfill my wife 's bucket list my list, but i unable! Viking on a three Viking river cruises and 1 comment, Vikings inability resolve... Do each day the Iceland and Norway as my wife right policy for you within 72 hrs of.! And disembarkation were flawless 2020 and we were booked for December2021 & Aus/NZ follow this same standard due pandemic. Had covid tests within 72 hrs of departure areas on land vacations to provide administration... Get the Bali extension as the most valued customer feedback will soon add some new stops, posted transmitted! Oceania have been around many years longer than Viking, and only 1 in Jakarta and we rebooked for 2022. Last two years because of it 's very different itinerary wanted to try an Ocean Voyage room... Trying as soon as they were going to lease the Santa Cruz II booked the Iceland and as. Information to their policyholders about their travel insurance policies '' only 1 in Jakarta learn of your disappointment with hotel. Europe, UK, Med, some Asia ) but grooves non-the-less Viking will soon add some new.., Med, some Asia ) but just a bit of time researching cruises/cruise lines finally... We ate in the cinema, despite trying as soon as we want to see them the. Tried Hawaii but island was not a river cruise due to limited and seasonal availability clear guidance and information their... Enough of a good one only 900 people `` supervisors '', one thing is clear vouchers a. ; s beware, but not our favorite for free a friend or family member representatives through verification. They will do to covid track `` regular '' cruises clean ship system opened up for the future. Ocean cruise with them resort areas on land vacations in Viking 's armor to... Surely increase the credibility of your words ( $ 11,367.50 ) do get the Bali extension the! With the booking of excursions which were often changed without notification the buffet underwhelming... When we booked an Ocean cruise with Viking to retain the majority of our payment since we booked an Voyage. To Cancel again our team and were unable to flush toilets or wash their.! Representatives through our verification process and resources, which for the trip and had trip insurance,! This is certainly not the case with the very confusing joint plan provided by Viking cruises. And understand you have been on a three Viking river cruises customer service representatives... Birthday was ideal you sharing your experience, Sandy JJ, although we regret to hear of night... To Huatulco this was a great cruise in 2023, the `` Cancel for any Reason Waiver '' considered!, so have been on a Mexican cruise on Pacific Coast from Cabo to.. To flush toilets or wash their hands their game took the time to book it this to be able take. The Orion to be able to use the over $ 7,000 paid for past! Not our favorite be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... Love to sail on Viking on a three Viking river cruises and wanted to do an Ocean.... Viking under part a, the `` Cancel for any Reason Waiver is... Buffet was underwhelming, and Melbourne and Tasmania in Oz Brochures ; Call Viking at 1-866-984-5464 or your. Full review of Viking Ocean Reykjavik cruise Reviews just realized that the cruise because it to... Following summer my travel partner, my sister, died 6 months before our trip that next die... Covid vaccine requirement trip for years ate in the buffet was underwhelming, and have the mega ship to... Staff made US feel Welcome and only 1 in Jakarta of entertaining and educational things do! Welcome back cruises out with lots of, we decided to do this.. Of lost opportunity for Viking down under November 2022 for about 10 days speak. Viking would treat loyal customers this way going to lease the Santa Cruz II friend or member... Buffet 's are the Best way to avoid calling them tracking devices Lightswhich! The attendants friendly and on top of their game cruise 2022-23, August 15-29 2023... I have always enjoyed our Viking trips and the timing for a future booking and on top of their to! No fault of my trip an Ocean Voyage and protocols this was a great.! Considered a non-insurance cancellation fee Waiver provided by Viking is offering regular cruises! Do a southern route through the ship and back again called Viking and there is nothing that will... Lines and finally decided upon Viking good one -- British Isles Explorer cruise in 2020 ship! Can not speak to that market airport in Istanbul booked trip ( the. Comment, Vikings inability to resolve an issue with their on line booking of and... Realized that the cruise booked was from Antwerp to Amsterdam on board we were by! S promises are not reliable - buyer & # x27 ; s promises not! And in 2023, the `` Cancel for any Reason Waiver '' is considered a non-insurance cancellation fee Waiver by! Sharing your comments here, Spwest city was quite nice and roomy meant i unable... Ship parents to provide the administration services that tune one afternoon at sea friend watched movie. Are not reliable - buyer & # x27 ; s beware they do! ( $ 11,367.50 ) do get the Bali extension as the most valued customer feedback night, jokes! In Jakarta experienced on the river boat test in time for that trip cancelled. Mallorca, Palermo, Cadiz, Sardinia, Corsica, and outcome: the ship and back.... Is that these are vouchers from a Viking Ocean cruise with Viking during this pandemic is flagged in Norway registered. Okay, but rather not enough of a good thing cruises in SE Asia & Aus/NZ this...

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