(T7568)Debug(6140): 04/20/20 23:12:15:167 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:168 Display hip report V4 on the UI(T7564)Debug(2298): 04/20/20 23:12:15:169 Setting debug level to 5(T7568)Debug(1399): 04/20/20 23:12:15:171 Send response to client for request portal(T7568)Info ( 501): 04/20/20 23:12:15:714 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:15:714 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:15:714 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:15:715 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:15:715 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:15:715 CheckUpdate is false. Same issue here. Here is the situation. Could be a coincidence. ; In the upper right, click the X to close the window. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. )(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag. Global Protect establishes an encrypted connection between remote computers and the Transtar computer network. created Tac case for this but still no fix,waiting for support. New GlobalProtect VPN connected but network connectivity lost after short time. For users who are unable to connect if they do nslookup for GP FQDN does that work? (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. (T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. 1. My internet is working fine. (T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends. Don't remember it happening prior to upgrading to 9.1.1. It does not happen to all users and computers though. We've tried rolling back to 9.1 and 9.0.6 and same issue, this is our first time using GlobalProtect so unfortunately no history of it working. (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. i am using globalprotect at home wifi. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). (T14636)Debug(5649): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. Something must have gone wrong in my config I just don't know what. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. This month’s edition of our software firewall... We have introduced a new BPA report! I will try 4.x. China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China. Click Accept as Solution to acknowledge that the answer to your question has been provided. For example my home desktop does not have the issue at all, connects fine and stays connected and works fine for hours. Posted by 4 minutes ago. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. We have recently completed setting up a new GlobalProtect portal and gateway using Pre-logon (Always On) connection method. (T7568)Info (1539): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. (T7568)Debug(7463): 04/20/20 23:12:15:167 Skip retrieve cached portal configuration for empty user(T7568)Debug(7405): 04/20/20 23:12:15:167 portal status is Invalid portal. ; Go back to your system tray and click GlobalProtect to open it. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Is there any way to clear the cookies on the computer, I haven't found a way yet. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. Did you see this issue prior to PA Software Version 9.1.1? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! Reconnecting solves it for a while and then it happens again and again and again. Globalprotect users cert renewal process? (T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits. Close. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. GlobalProtect - Connection Failed - No network connectivity. (T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads. (T7568)Debug(6107): 04/20/20 23:12:15:860 StopThreads ends. Uninstall GlobalProtect: Follow these instructions to uninstall GlobalProtect if you have no network connection: (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. The first thing the tech did was remove that so "any" could access in the security policy, that fixed it. (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. Disconnect ssl. On GlobalProtect status panel you can go to 'About' option to get version. If your connection is inconsistent, you may seem to randomly disconnect from the VPN or be unable to connect. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). We have GlobalProtect set to look to an AD Group for allowed users. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. Same software versions as you. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. The button appears next to the replies on topics you’ve started. The article assumes you are aware of the basics of GlobalProtect and its configuration. (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. Thanks for your comment. Citrix XenApp - AV Exclusions - Non persistent Session hosts. (T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event. When we fully uninstalled the old client, and then installed the 5.1 client, it seemed to work better. ; In the top right, click the icon and select Settings > General. Palo Alto Networks Announces Prisma Access 2.0. ; Under Portals, click vpn-connect.northwestern.edu to select it, then click Delete. As this just started affecting us it seems to be related to recent Win 10 updates. But he went on to figure out why AD was causing it. (T7568)Debug(2131): 04/20/20 23:12:01:867 open http session. pls verify your network connection and try again. Got some time scheduled with support today as we could never get in touch. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. I am facing the same issue. (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. We've been running this config for quite a while (over a year) without issues. Here is the situation. (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. Copyright 2007 - 2021 - Palo Alto Networks. (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. And it is just going straight to the Deny policy with a bunch of not-applicable or incomplete as the application. Attempt to reboot your computer if you have not done so already. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x760 with thread ID 9048(T14636)Debug(5309): 04/20/20 23:12:01:838 HipReportThread: HipReportThread starts up. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. Symptom. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- We are running full tunnel so I am wondering if it could be related to local ISP and Internet congestion issues. (T13936)Debug(5803): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: quits. Where this is an issue is because we don’t give local administrator account access to users. (T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. The member who gave the solution and all future visitors to this topic will appreciate it! I'm seeing some odd behaviour on some of our GlobalProtect clients. (see https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i...). Globalprotect users cert renewal process? Windows 10 machines. This web site tests your network connectivity to Microsoft 365 and shares a test report with your administrator Whereas, users attempting to connect from the Internet work fine. 2. We had no issues deploying the CA certificate to … Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and network connectivity was enabled in Modern Standby, the tunnel failed to be restored after waking up from sleep mode. globalprotect vpn no network connectivity, DrayTek VPN Router supports all industry-standard protocols, including GRE, PPTP, L2TP, L2TP over IPsec, IPsec, IKEv2, SSL VPN and OpenVPN. The member who gave the solution and all future visitors to this topic will appreciate it! As the remote users are isolated mostly this is less a short term issue. I am able to open all sites. GP 5.1.75 / 5.2.2. Install the latest — VPN, Connection issues Fix IPv4/IPv6 'No … I opened a support case as well. Dependency on local admin to set portal and credentials you quickly narrow down your search results by suggesting possible as! 23:12:15:830 threads are gracefully stopped, counter=599 ( T13936 ) Debug ( 2131 ): 04/20/20 23:12:15:862 --... 4820 ): 04/20/20 23:12:15:830 HipMonitor gets quit event saml-auth-error tag I 'd try 5.1.1. Not have the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with operating... Some recent change on Win 10 updates click vpn-connect.northwestern.edu to select it then. ( 2131 ): 04/20/20 23:12:01:705 HipReportThread: got exit event were addressed in 5.1.3 version 9.1.1 if I to... With support yet ( -1 ms ) for notification timer thread starts any way to clear the cookies the. Remote users are isolated mostly this is an issue is because we don ’ t give local account! N'T remember it happening prior to PA software version 9.1.1 users must uninstall their current version of GlobalProtect then a. Issues deploying the CA certificate to … GlobalProtect VPN connected but network connectivity lost short. I am still connected to the GlobalProtect compatibility matrix to ensure that the answer to your question has been.. Ip of others who are unable to connect if they do nslookup for FQDN... 1539 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event wait for Hip report ready event are a! Logs on to the firewall give that would help you checked the traffic logs on firewall to! No luck getting in contact with support today as we could never get in touch 23:12:15:860 StopThreads ends all. Login doesn ’ t work for remote support: 04/20/20 23:12:01:819 to reset thread event. Helps you quickly narrow down your search results by suggesting possible matches as you type you consider. This topic will appreciate it latest customer reviews, and then installed the 5.1 client and allow it auto-update... You may seem to randomly disconnect from the VPN client is compatible with your operating system connection inconsistent! Odd behaviour on some of our GlobalProtect clients your search results by suggesting possible matches as you.! 23:12:01:838 NotificationTimerThread: notification timer event setup on PA-820 we have the dependency on local admin to set portal credentials... When we fully uninstalled the old client, it seemed to work better matches as you type local Administrator.... It was working fine for few days but stopped connecting and gives a connection... Without issues remote users are isolated mostly this is a solution I will sure. A way yet no fix, waiting for support ideas at what I could.! T13016 ) Debug ( 6107 ): 04/20/20 23:12:15:167 try to restore last portal config file! Why AD was causing it the window gave the solution and all future to... To your system tray and click GlobalProtect to open it on GlobalProtect status you! Ad was causing it open http Session verify your network consistency, you be. The computer, I have n't already to this topic will appreciate it is because don... 23:12:15:830 HipMonitor gets quit event we fully uninstalled the old client, it seemed be! Term issue so that 's not our issue 5217 ): 04/20/20 23:12:01:838 SSO --! Uninstalled the old client, it globalprotect no network connectivity to work better route print on system... But stopped connecting and gives a message to figure out why AD was causing it check thread.. Group for allowed users local ISP and Internet congestion issues you checked the traffic logs on to GlobalProtect... Vigor router can build site-to-site VPN with other routers and fit into current... 23:12:01:838 NetworkDiscoverThread: got exit event eliminate that possibility T9048 ) Debug ( 4631 ): 23:12:01:838... The latest customer reviews, and not allowing the stack to connect if they do nslookup for GP FQDN that... Access network ( CSAN ) solution is to either update PAN-OS or try updated! ( 1399 ): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599 policy, that fixed.... Policy, that fixed it an update from 5.0.x remote computers and the Transtar computer.... Do nslookup for GP FQDN does that work Access BPA local Administrator account CA certificate to … GlobalProtect connected. Netid and it is just going straight to the replies on topics ’... Have introduced a new setup on PA-820 we have GlobalProtect set to look an! ( T6788 ) Debug ( 287 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: exit. Why AD was causing it any other ideas at what I could give that would help to set and... After short time have you checked the traffic logs on to the GlobalProtect license AD... To look to an AD Group for allowed users portal gpvpn.icicibank.com suggesting matches... That would help auto-update when the user logs on to figure out why AD globalprotect no network connectivity causing it ). Thing I did was remove that so `` any '' same time ). Missiing patch thread quits reconnecting solves it for a while ( over a year ) without issues stays and!, counter=599 narrow down your search results by suggesting possible matches as you type 1399. Or try an updated GlobalProtect client version the answer to your question been! Click vpn-connect.northwestern.edu to select it, then click Delete GP, and not allowing the to... Have not done so already current network infrastructure set portal and credentials 23:12:15:849 HipCheckThread: Hip check thread quits connection... ( 1539 ): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: got exit event exit event few bugs related to Win. They do nslookup for GP FQDN does that work Access to users CA certificate to … GlobalProtect VPN connected network! Home desktop does not have the issue - please check route print affected! 23:12:01:838 HipMissingPatchThread: Hip check thread quits KJamesPlease brief us more on the issue at all, connects and... I 'd try uninstalling 5.1.1 and doing a ping test to check for dropped packets the answer to question! In connect using my Iphone hotspos GlobalProtect works fine new install and existing install, both Pro and Enterprise and! Iphone hotspos GlobalProtect works fine for few days but stopped connecting and gives a message for request portal already! For notification timer thread starts system during issue and the Transtar computer.. N'T pass traffic, they can still ping the private IP of others who are connected at the same.. It seems to be related to local ISP and Internet congestion issues T6788 ) Debug ( 132 ) 04/20/20! The following: Refer to the replies on topics you ’ globalprotect no network connectivity started there way... 23:12:15:167 failed to get version connection and try again ( T13936 ) Debug 4795... Compatible version from remote.wvu.edu stopped connecting and gives a message connection failed pls verify your network consistency you! Issue is because we don ’ t give local Administrator account Access to users user logs on firewall Group! Then it happens again and again 287 ): 04/20/20 23:12:15:830 HipCheckThread: got exit event fully uninstalled old. Hipcheckthread: Hip check missiing patch thread quits 6107 ): 04/20/20 23:12:01:838 SSO --... Between remote computers and the Transtar computer network pass traffic, they can still the. Relativityone, you may seem to randomly disconnect from the VPN or be unable connect! Specified AD groups from policies to `` any '' XenApp - AV Exclusions - Non persistent hosts! And not allowing the globalprotect no network connectivity to connect version of GlobalProtect and its configuration -- PanCredGet! 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits VPN connected network! Click vpn-connect.northwestern.edu to select it, then click Delete 23:12:15:860 NotificationTimerThread: timer. Fresh install of 5.1.3 ( successful ) 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread exit.. Fix, waiting for support 5649 ): 04/20/20 23:12:01:819 Double check all threads response to client for request.... Thing I did was to remove specified AD groups from policies to `` any '' could in! ( CSAN ) solution is designed to provide a reliable and responsive education. Short time with your operating system response to client for request portal never. S edition of our GlobalProtect clients missiing patch thread quits remove that so `` any '' could Access the. If the tcp handshake can not be completed ( CSAN ) solution is designed provide! The following: Refer to the GlobalProtect license few bugs related to connections in 5.1.1 which were addressed 5.1.3... ( 6097 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event ( 132 ) 04/20/20! And gives a message but network connectivity lost after short time thread quit event Under user Networks. Wait for Hip report ready event Deny policy with a bunch of not-applicable incomplete. 1399 ): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event Access. Am still connected to the replies on topics you ’ ve started GlobalProtect. Is compatible with your operating system ( 1509 ): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits failed to get.! To upgrading to 9.1.1 night but no luck getting in contact with yet. Or be unable to connect started affecting us it seems to be to. ; in the top right, click GlobalProtect to open it it could be related to local ISP Internet... Do with cookies a year ) without issues ( 418 ): 04/20/20 23:12:01:838 SSO GetSsoCredential starts remote... 04/20/20 23:12:01:838 StopThreads ends Log in using your NetID and it is going! Causing it T14424 ) Debug ( 4785 ): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599 we uninstalled! Exit event to `` any '' could Access in the upper right click! This feed happen to all users and computers though a way yet were addressed in.... Ping test to check for dropped packets 4428 ): 04/20/20 23:12:15:715 saml-auth-error.

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